Support

Email us and a person will read it and reply.

If it's about an order, include the order number from your confirmation email.

Where's my order?

Sign in to your orders page with the email you used at checkout. We'll email you a sign-in link. Your orders page shows each order's status and tracking, and we also email you when it ships and when it's delivered.

Can I cancel?

Yes, until printing starts. Cancel from your orders page and you'll get a full refund. Once an order is in production it can't be cancelled.

My print arrived damaged or wrong

Email us within 7 days of delivery with your order number and photos of the problem. If it's damaged, misprinted or the wrong item, we'll reprint it or refund you; we decide which.

We print exactly the proof you approved, so we can't reprint or refund for typos or other mistakes in an approved design. Check names and dates before you approve. See the terms for details.

My order is late or never arrived

Delivery dates are estimates, and once an order ships it's in the carrier's hands. Email us with your order number and we'll take it up with our print partner and the carrier for you.

If our print partner cancels an order, we'll look into it and either refund you or send it to print again. We'll email you either way.

Where do you ship?

To addresses in the 50 US states and Washington, DC. You can design from anywhere and download your design for free.

Can I just download my design?

Yes. Ask Prompt Printing in ChatGPT for a PDF of your design. Downloads are free, including the print-ready PDF.

How do I start?

Open ChatGPT, add Prompt Printing, and ask for what you want, for example "@Prompt Printing make me a birthday card". The homepage has a button that opens ChatGPT.

Delete my data

Ask Prompt Printing in ChatGPT to delete a design, or email us to get a copy of your data or delete it. The privacy policy lists what we keep and for how long.